FAQs

1.  Q: My friend has a computer built by Computer Junction.  Can you build a system for me?

A:  In the past, we did indeed custom-build a number of nice systems. However, we no longer build home-user or SOHO computers.  On occasion, when a client has a need for a very high-end SCSI server or graphics workstation which cannot be ordered from one of the major manufacturers, we can certainly put one together.

2. Q: Do you service computers outside of the Flathead Valley?

A: Yes. We have clients all over the country. We are able to troubleshoot most problems using software which allows us to access our clients' computers remotely.  Due to our demanding schedule, we travel only when a problem cannot be solved using remote access and/or the help of your local technician.  As far as web hosting goes, your physical location is not a concern, as everything is done through the internet.

3. Do you fix monitors or printers?

A: We do not fix monitors. A monitor is more like a TV than it is a computer.  We recommend calling your local TV repair shop. We fix printer problems if the problem involves the computer. If the problem is mechanical (paper jam,) we can give you the number of a local printer repairman.

4. Q: I think I have a virus. How can I know?  What can I do to get rid of it?  Why am I always getting viruses even though I have anti-virus software?

A: If your anti-virus program has detected a virus and you can remove it with your anti-virus software, great.  Otherwise, you will need to call and schedule an appointment to have the virus removed, damaged files repaired, and your virus software updated.  Your anti-virus software is only as good as your most recent update.

5. Q: We are thinking of having "smart home" technology in our house (or business.) Can you help us with this?

A: Yes. Wireless technology and computer-controlled devices have an infinite number of applications.  We have many years of experience with this technology. From consulting through installation, we can help.

6. Q: I just need to buy some parts so I can upgrade my computer myself. Can I buy parts from you?

A: No, we do not retail computer parts. 

7. Q: Do you have any used computers/monitors/printers for sale?

A: We do not. We warranty everything we sell, and we would not be able to warranty or stand behind used equipment.

8. Q:  We have a very large office complex. It occupies several floors. We would like to have DSL installed and have all our computers networked together. Can you handle this?

A:  Absolutely. Networking is our specialty. No job is too large.  We do not provide DSL or any form of internet access, but we do provide the high-quality firewall routers and modems required to get you connected, as well as networking cards, hubs and routers, both cable and wireless.

If you have questions about our company or any or our services, please email us at computerjunction@montanaservers.com.